"Namaskar! Bharathiya Rail ki Pooch-taach seva meh appaka swagath hai!
Welcome to Indian Railways Inquiry System!
Hindi meh jaankari ke liyw ek dabaye; for English press 2; veru mozhiguluku mundrai azhuthungal; telugu kosam rendu nokkandi
For information regarding PNR number press one-for arrival/departure press two - for seat availability press three - for information regarding charges press four........"Whenever one rings up an organization for assistance whether it be for information or complain or any other reason one has to go through this rigmarole of listening carefully and pressing one or the other button according to instruction from a mechanical voice - usually female. If you manage to go through the whole series of listening and pressing the button you are still liable to reach another mechanical voice with a fresh set of directives. Most often you may reach a stage where your particular problem does not fit in their set of options and then you have to start all over again. This is if your phone is a good one with new press buttons that listen to you and obey you as you obey the instructions meticulously. If the instrument is an old one (as is mine) the chances are that the phone will refuse to cooperate with you and you have to start "at the very beginning, a very good place to start". I shudder when I have to use this system and try to avoid it as much as possible.
When I was growing up there was always an operator (usually female) at the end of the line who would address your problem instantly. This tribe of operators were usually very helpful and would even lend a shoulder to cry on if the problem merited it. I salute that tribe of operators and wish they were back - I am sure they will wave the magic wand and set things right at the blink of the eye!
Welcome to Indian Railways Inquiry System!
Hindi meh jaankari ke liyw ek dabaye; for English press 2; veru mozhiguluku mundrai azhuthungal; telugu kosam rendu nokkandi
For information regarding PNR number press one-for arrival/departure press two - for seat availability press three - for information regarding charges press four........"Whenever one rings up an organization for assistance whether it be for information or complain or any other reason one has to go through this rigmarole of listening carefully and pressing one or the other button according to instruction from a mechanical voice - usually female. If you manage to go through the whole series of listening and pressing the button you are still liable to reach another mechanical voice with a fresh set of directives. Most often you may reach a stage where your particular problem does not fit in their set of options and then you have to start all over again. This is if your phone is a good one with new press buttons that listen to you and obey you as you obey the instructions meticulously. If the instrument is an old one (as is mine) the chances are that the phone will refuse to cooperate with you and you have to start "at the very beginning, a very good place to start". I shudder when I have to use this system and try to avoid it as much as possible.
When I was growing up there was always an operator (usually female) at the end of the line who would address your problem instantly. This tribe of operators were usually very helpful and would even lend a shoulder to cry on if the problem merited it. I salute that tribe of operators and wish they were back - I am sure they will wave the magic wand and set things right at the blink of the eye!
2 comments:
hahahha..nice one maam. i feel complete when i accomplish the task, which is at times very much time consuming and test for my patience level....:)
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